Privacy Policy & POPIA Compliance

Effective Date: August 6, 2026
Website: https://quikefix.com
Responsible Entity: FN Communication CC t/a QuikeFix (CK Registration No: 2006/216425/23)
Physical Registered Office: 333 Smith Street, Durban Central, Durban, KZN, 4000, South Africa

1. Scope & Regulatory Framework

FN Communication CC, trading as QuikeFix (“Company”, “we”, “us”, or “our”), operates quikefix.com. We are committed to protecting the privacy, accuracy, and security of personal information collected through our web properties, subscriber networks, and automation platforms. This policy governs our compliance with:

• POPIA: Protection of Personal Information Act No. 4 of 2013 (South Africa)
• GDPR: General Data Protection Regulation (EU 2016/679)
• CCPA: California Consumer Privacy Act
• Google AdSense & Publisher Guidelines: Third-party tracking, cookie disclosure, and privacy standards

2. Lawful Basis for Processing

Under Section 11 of POPIA, all personal data processed by FN Communication CC is handled on one of the following legal grounds:

• User Consent: Where you give clear, explicit consent for specific processing (e.g., newsletter registration or marketing communications).
• Contractual Obligation: Processing required to deliver purchased services, technical integrations, or billing management.
• Legitimate Interest: Protecting system infrastructure security, mitigating fraud, and evaluating web telemetry to optimize quikefix.com.
• Statutory Compliance: Satisfying mandatory legal, tax, or record-keeping regulations under South African law.

3. Information We Collect

We process two categories of information:

3.1 Voluntarily Provided Personal Data

When you contact us, request dispatch services, register user accounts, or fill out web forms on quikefix.com, we may collect:

• Full name and business legal name
• Email address, phone number, and physical billing/delivery address
• CK/Company registration numbers and tax identifiers
• Support ticket contents, billing transactions, and configuration logs

3.2 Automated Telemetry & Analytical Cookies

When you navigate quikefix.com, system logs automatically capture technical data including:

• Internet Protocol (IP) address, ISP host, and geographic region
• Browser engine type, operating system parameters, and language settings
• HTTP referrer headers, time stamps, and session clickstream behavior

4. Cookies, Web Beacons & Third-Party Advertising (Google AdSense)

quikefix.com uses cookie files to maintain user sessions, secure web forms, analyze traffic patterns, and display targeted advertising content.

Google AdSense Notice:
Third-party vendors, including Google, use cookies to serve ads based on a user’s prior visits to quikefix.com or other websites. Google’s use of advertising cookies enables it and its partners to serve ads to users based on their visit to our sites and/or other sites on the Internet.

• Users may opt out of personalized advertising by visiting Google Ad Settings.
• You can also opt out of third-party vendor use of cookies for personalized advertising by visiting www.aboutads.info.

5. Data Operators & Third-Party Service Providers

To provide reliable services, we share necessary data strictly with trusted Third-Party Operators bound by privacy non-disclosure agreements:

• Infrastructure & Virtualization: Enterprise data center providers and cloud server hosts.
• VoIP & Telecom Gateways: Authorized SIP trunking and communication routing partners.
• Security & Analytics: Threat monitoring firewalls (e.g., Wordfence) and Google Analytics.

6. Cross-Border Data Transfers

Pursuant to Section 72 of POPIA, personal data may be processed or transferred outside the Republic of South Africa on global server infrastructure. FN Communication CC ensures all cross-border hosting facilities adhere to strict data security standards comparable to POPIA regulations.

7. Security Safeguards

We deploy technical and organizational security controls to safeguard personal information against loss, destruction, unauthorized access, or disclosure. Measures include HTTPS transport-layer encryption (SSL/TLS), web application firewalls, administrative access boundaries, and routine vulnerability scanning.

8. Rights of the Data Subject

Under POPIA Chapter 3 and GDPR, you possess the following enforceable rights regarding your personal information:

• Right of Access: Request confirmation of what personal data we hold about you.
• Right to Rectification: Request correction or updating of inaccurate, incomplete, or out-of-date information.
• Right to Erasure / Destruction: Request deletion of your personal records where statutory retention requirements do not apply.
• Right to Object: Object to automated processing or direct marketing communications.

To exercise any of these rights, contact our Information Officer at support@quikefix.com.

9. Contact Information & Information Officer

For questions or formal data inquiries regarding this Privacy Policy, please contact our Information Officer:

10. South African Information Regulator Complaints

If you believe our processing of your personal information infringes upon POPIA provisions, you have the right to submit a formal complaint to the statutory regulator:

The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
PO Box 31533, Braamfontein, Johannesburg, 2017
Complaints Email: POPIAComplaints@inforegulator.org.za